What to Reach Out About
We are happy to hear from collectors, investors, and fellow Pokemon enthusiasts. Common reasons people contact us include:
- Pricing data corrections: If you spot a card with obviously wrong pricing or missing data, let us know which card and what you think is off. We will investigate.
- Bug reports: Broken links, layout problems on a specific device, features not loading correctly.
- Feature requests: Tools or data views you wish PokeTracker had. We cannot promise to build everything but we read every suggestion.
- Content feedback: Spotted an error in a blog post, a calculation that does not add up, or want to suggest a topic for an upcoming article.
- Partnership inquiries: Card shops, content creators, podcast hosts, or other industry contacts wanting to discuss collaborations.
- Press and media: Journalists working on stories about the Pokemon TCG market, investment trends, or grading.
- Privacy and legal requests: Data access, deletion, or other GDPR-related requests.
What We Cannot Help With
To be upfront and save us both time, there are a few things we cannot assist with:
- Individual card valuations: We do not provide one-off appraisals of cards in your collection. The site's pricing tools give you the same data we would use.
- Authentication services: We cannot verify whether a specific card is real or fake from photos. Use professional services like PSA, BGS, or CGC for authentication.
- Buying or selling cards: PokeTracker is not a marketplace. We do not buy, sell, or facilitate transactions between users.
- Financial advice: We cannot recommend whether to buy or sell specific cards as investments. See our Terms of Service for details on what we provide and what we do not.
For the Fastest Response
Include the following details in your email when relevant:
- The specific card ID, URL, or page you are referring to
- The browser and device you are using if reporting a bug
- A screenshot or clear description of the issue
- Whether your request is time-sensitive
The more context you give us upfront, the faster we can help. Vague messages without specifics take longer to resolve.
Office Hours and Response Time
PokeTracker is run by an independent individual, not a staffed team. Replies typically come within 2 to 5 business days, often sooner. For non-urgent matters, please allow up to a week. For GDPR-related data requests, we will respond within the 30-day window required by law.
Connect Elsewhere
For now, email is the only official channel. We do not currently maintain customer support social media accounts. Any messages from accounts claiming to be "PokeTracker support" outside of growwithpassive@gmail.com should be treated with caution.